Translation  |  June 10, 2023

Translation Using AI for Enhanced and Accessible Technical Support

Language barriers can hinder the sharing of technical knowledge, especially when English is not the first language for many users. This issue becomes more pronounced in specific domains of knowledge where a lot of information is available only in English, French and Spanish such as in the Humanitarian and Development sectors. However, with the advent of AI and machine learning, we can now overcome these barriers and make technical support more accessible and efficient.

Leveraging AI for Translation

One of the most promising solutions to this problem is the use of AI-powered translation models. These models, such as the Transformer models, are capable of translating text from one language to another with high accuracy. They are trained on large datasets and can handle complex sentences and domain-specific vocabulary.

A recent proposal by Google researchers suggests a new way to boost the performance of these models by using a technique called "mixture of experts" [1]. This technique involves training multiple models (the "experts") and then combining their predictions to get the final output. This approach has been shown to improve the translation performance of large language models.

Example: Translating Technical Content

Let's consider an example where a technical manual is available only in English, and a user asks a question in Swahili and expects a response in the same language. Here's how we can use AI to facilitate this process:

  1. Input Translation: The user's question in Swahili is first translated into English using a Transformer model. This model has been trained on a large dataset of parallel texts in English and Swahili, allowing it to accurately translate the question.
  2. Question Answering: The translated question is then processed by a question-answering model trained on English technical content. This model can understand the question and find the relevant information in the English manual.
  3. Output Translation: The answer generated by the model in English is then translated back into Swahili using another Transformer model. This allows the user to receive the answer in their preferred language.

This process can be implemented using libraries like Transformers.js, which provides a simple API for running Transformer models in the browser [3]. It supports a wide range of tasks, including translation and question answering, and can be easily integrated into existing systems.

The use of AI for translation can greatly enhance the accessibility and efficiency of technical support, especially for users who are not native English speakers. By leveraging the power of machine learning and large language models, we can break down language barriers and make technical knowledge more widely available.

[1]: Google Research, "Boosting the Performance of Large Language Models with Mixture of Experts", Link

[2]: Arxiv, "Mixture of Experts Layer for Transformer Models", Link

[3]: GitHub, "Transformers.js: Machine Learning for the Web", Link